Ultimate guide to choosing the right international air freight company in Australia

In airfreight Posted April 26, 2023 at 5:12 pm
By Edi Lenkic

International air freight company

If you’re in the business of importing or exporting goods, finding the right international air freight company is essential to the success of your operations. A reliable and efficient partner can make a big difference in the timeliness and cost-effectiveness of your shipments. But with so many options, how do you know which is the best fit for your business? Here are some key factors to consider in more detail:


Price is always a major consideration, but it’s important to remember that the lowest bidder may not always be the best choice. Look for a company that offers competitive pricing without sacrificing quality. Be sure to compare quotes from multiple companies and pay attention to any additional fees or surcharges that may not be included in the initial quote. These can include things like fuel surcharges, handling fees, and customs brokerage charges. It’s also a good idea to ask about the company’s pricing structure – do they offer discounts for larger shipments or long-term contracts? Are there any seasonal fluctuations in their rates? Understanding the total cost of your shipments can help you budget more accurately and avoid any unexpected expenses.


Do your research and look for an international air freight company with a solid reputation in the industry. Look for customer reviews, ask for references, and check out their online presence to get a sense of their professionalism and reliability. It’s also a good idea to check if the company is registered with professional organisations or trade groups, as this can indicate their commitment to industry standards and best practices. You can also contact industry associations or trade organisations for recommendations or to ask about any companies to avoid.


Consider the global reach of the air freight company. Do they have a strong network of partners and connections worldwide, or are they limited to a specific region? The more destinations a company serves, the more flexibility you’ll have with your shipping needs. It’s also a good idea to look for a company with experience shipping to your specific destination, as they may be familiar with any unique challenges or regulations. This includes local customs procedures, documentation requirements, and import/export restrictions.

Delivery times

Time is often of the essence in business, and fast delivery times can be a significant advantage. Look for a company that can offer quick transit times and flexible pickup and delivery options to meet your deadlines. It’s also a good idea to consider the company’s track record for on-time delivery and its processes for handling delays or unforeseen issues. Do they have contingency plans in place for unexpected delays or disruptions? Can they provide real-time updates on the status of your shipments? Good communication and transparency can help ensure your shipments arrive on time and without surprises.


Different companies offer different service levels, so finding one that aligns with your specific needs is essential. Do you require specialised handling for fragile or hazardous materials? Do you need real-time tracking and updates on your shipments? Make sure the air freight company you choose can accommodate your requirements. It’s also good to ask about their cargo insurance options and any additional services they may offer, such as warehousing or distribution. These can be valuable added benefits that can help streamline your supply chain and reduce the overall cost of your shipments.

Customer service

Good communication and responsive customer service are essential for a smooth and successful shipping experience. Look for a company that values its customers and is willing to go the extra mile to meet their needs. This can include personalised support, flexible pickup and delivery options, and having a dedicated account manager or representative to assist with any issues that may arise. You may also want to consider the company’s availability – do they offer 24/7 support, or are they only available during business hours? Good customer service can make a big difference in the event of any unexpected issues or emergencies. Hence, it’s worth taking the time to find a company that values its customers and provides top-notch support.

Freight tracking

Live freight tracking is an essential feature for customers looking for an air freight company because it lets them know their shipment’s real-time location and status. This is particularly important for time-sensitive shipments, as it allows customers to make informed decisions about their supply chain and make any necessary arrangements. It also provides peace of mind, as customers can be assured that their cargo is handled efficiently and securely. Additionally, live cargo tracking can help to identify and resolve any potential issues that may arise during the shipping process, ensuring a smooth and successful delivery.

By considering these factors, you can find an international air freight company that meets your needs and helps your business succeed. Don’t settle for subpar service – take the time to find a partner that will go above and beyond to ensure your shipments are handled with care and delivered on time.

Magellan Logistics provides freight and logistics services to all industries, including sea freight, air freight, customs clearance and the all-important digital freight portal providing 24/7 visibility of all your shipments. Get in touch with one of our freight specialists on 1300 651 888.

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