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Our Approach

Devoted to exceptional client service

Today’s markets are evolving faster than ever.

Whether to capitalise on international sourcing opportunities, reduce risk, increase return on assets, or tap into high-growth markets, establishing and optimising a logistics capability is no longer an option but a necessity.

We liberate you from worrying about the complexities of logistics and offer you confidence and security instead. We give you back your time so you can concentrate on the big picture.

Our specialist toolkit and unique competencies in a range of specialised supply chain services have raised the bar of customer service. Our responsive style combined with our precise systems and conscientious teams ensure the reliable delivery of every order.

Our Priorities

At Magellan, our people care about your business.

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Client Services

Nothing matters more than being in the right hands. We are proud of the calibre and experience of our staff and will assemble a team dedicated to your business.

Attention to detail is everything. We support our people with technology and tailor-made software to ensure our Client Services team has a visual overview of the status of your account at any point in time.

With critical functions automated, our people can optimise their service with individualised attention and provide peace of mind.

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Supply Chain Visibility

Access to timely and relevant information is crucial in your supply chain. Too often, there is frustration over the gap in the information you need vs what you’re getting.

Visibility into orders and shipment milestones puts you in the driver’s seat, taking control of your supply chain. Without it, you’re in the dark.

Our operating system offers automated standard and custom reporting, web portal access and full integration with as little or as much information as you need. With Magellan’s personalised attention, our systems provide the best combination of visibility and control.

Contingency & Risk Mitigation

Magellan’s processes identify potential risks, aid early detection, limit delays and guide post-incident responses.

  • State of the art, cloud-based systems
  • Regular training on cyber security risks
  • Proactive with multiple layers of security defence and regular security audits
  • Operational capacity from five sites in three countries and key staff equipped with secured laptops with system access
  • Use of ABF’s Business Continuity Protocol to ensure continued clearance of cargo in the event of a disruption
  • Staff cross-training on service requirements
  • Multiple carrier utilisation with different terminals at origin and destination
  • Chain of Responsibility compliance

Adherence to this policy extends to our information service providers and our overseas partners. Border Force has audited Magellan’s security as part of our Australian Trusted Trader compliance.

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Take the first step with Magellan

Have questions about how we will solve your challenges? Take your first step with Magellan today and experience efficient logistics management.

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Auckland

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Sydney

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Shanghai

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Mumbai

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Frankfurt

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London

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Los Angeles

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