DP World Melbourne has been operating on a new Terminal Operating System, Navis Sparcs SN4 for the last four weeks. Delays have been experienced at both West Swanson Terminals:
West Swanson Intermodal Terminal (WSIT)
WSIT has been experiencing delays arising from the booking and manifesting of containers by carriers. As a result only 50% of manifests were capable of being processed through the auto gate. This has necessitated a manual processing of the inbound trucks resulting in delays. The system has been modified resulting in 99% of trucks now being processed via the auto gate.
On 9 April 2013, DP World communicated to the industry via 1-Stop, that trucks without manifests or appointments to WSIT or WST would be turned away. A small number of trucks have continued to arrive at the gate without proper appointments or manifests and consequently are being turned away.
West Swanson Terminal (WST)
Systems updates for recent delays were applied at 1430 on Thursday 4th April and landside performance has since been stable.
Due to the large number of slots released to cater for the short week following the Easter weekend, all VBS access systems (General Slots, Stack run ins, SRO Stack run outs, XRAY slots) have been opened to maximum levels to support the current demand until this coming Sunday 7thApril.
We have been experiencing truck queues during the last two or three days. This delay factor has reduced by 50% and is now currently up to two time zones (two hours).
We expect to return to normal operating levels by Monday next week.
As earlier communicated, penalties and storage charges on account of delays, will be waived as appropriate.
We regret any inconvenience to our customers. Should you need any assistance or further clarification please do not hesitate to contact Sean Bradley, Landside Superintendent on (03) 96800830.