Magellan Logistics began in the mid 90s when
David Thatcher saw a gap in the small to medium business market.
He noticed forwarders and logistics providers were competing
furiously for the big company accounts with little care and
attention given to customers who were either entering the
import/export space, or who simply had less freight to ship.
Rapidly establishing a reputation as a trouble-shooter, David
soon became the solution expert for the particularly tricky
freight issues facing many small to medium importers and exporters.
David introduced pro-active customer service activity well
before it was considered by most of his competitors. Setting
up accountable internal structures even in the early stages,
David built his foundation by employing people with a natural
customer-focus.
Several years on, Magellan Logistics has become known as
the industry’s specialist for the SME import/export
sector, a reputation based on the practical application of
years of knowledge and experience, from dealing with challenging
shipments to trouble-shooting the everyday issues small to
medium companies face with their freight.
We chose the name Magellan in honour of one of history’s
greatest explorers. Ferdinand Magellan was the first man to
find a way to circumnavigate the globe between 1519-21 during
an action-packed voyage rife with mutiny and disaster.
An observer on the famous voyage described him: "[Magellan]
was always the most constant in the greatest adversity....No
other had so much talent, nor the ardour to learn how to go
around the world..." Ferdinand Magellan was the embodiment
of courage, passion and tenacity. We think these are vital
qualities for a company committed to bringing unprecedented
standards of service to our industry.
There’s a recurring theme throughout the feedback received
from our valued clients.
Ongoing reliability, service and professionalism.
These qualities are the cornerstone of Magellan’s promise
to its customers.
“Thank you for all the effort
you and your staff have put into making our business relationship
work so well. Well done!”
MINIJUMBUK
“Magellan Logistics’
level of service and back up is excellent, their shipment
tracking information is up to date and precise”
KEN HANDS AGENCIES
“Magellan Logistics is a professional
company and give 100% co-operation and attention to all matters.
I have no hesitation in recommending them to any company looking
for the best possible service.”
JUREMONT P/L
“We have been quite impressed
with the level of industry knowledge of Magellan staff and
the timely professional manner in which they deal with our
enquiries”
SOUTHERN CORPORATION
“We thank you for your constant
support, fantastic service and on-going reliability.”
SOUTHERN AUSTRALIA WOOL PRODUCTS
We recently surveyed our clients to obtain feedback on possible
ways to improve our services. This is how they responded on
the following criteria:
 Professionalism
of staff 100% said good to excellent
Industry
knowledge 100% said good to excellent
Handling
of enquiries 100% said good to excellent
Competitiveness
100% said good to excellent
The following are some of the unsolicited comments we received
with the completed surveys:
“I always get great service”
“David, your service has always been
A1”
“Have found the staff provides a
service level above what would be expected”
“Overall, extremely happy with Magellan
as a service provider”
“As always, your service has
been terrific – if only we received this level of service
from all our suppliers!”
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